It is good for an entrepreneur to learn to accept customer feedback, but it is a particularly Now hang on entrepreneur important skill in social media, where receiving a feedback boomerang is always followed by hundreds of pairs of eyes.
No entrepreneur wants to read negative comments about their business on online chats, but sometimes they come up too. That’s why it’s good to prepare for situations in advance.
The most important thing in every situation is to keep a cool head, talk to the point, keep a humble mind and a warm heart. If the comments written about your own business make you very emotional, take a moment to catch your breath. A jaded mind easily blames a boring tone on the answer, even if the writer doesn’t want it there.
A critic often wants an answer quickly, and quick reaction is also an
Entrepreneur’s advantage. However, if you have to choose a text written in quick succession or Indonesia Phone Number List waiting, the latter is a better option. Sleep overnight if necessary and then look at your answer with fresh eyes. Is it Now hang on entrepreneur still constructive in tone and compassionate enough the next day? Every entrepreneur finds, through his own personality and experience, the most suitable way to respond to public criticism. However, we put together seven important steps, which each one should go through in their own way.
1. Admit your mistake
Look in the mirror first. Has the blunder described by the critic on social media really Now hang on entrepreneur happened? If this B2C Phone List is really the case, instead of twisting and turning, it is best to have an honest game move, i.e. a place to admit a mistake. This is the number one guideline for crisis communication. The noise around the matter dies down immediately, when the entrepreneur bears his responsibility on the matter directly. When a mistake is brought out and admitted, further speculation often follows. The matter is simply finished for you.
