It is important to note that luxury hotels! those that have an international reputation for the experience they offer their guests! know no bounds when it comes to customer service efforts. absurd stories of employees responding to customers’ requests.
One such story ! for example! is the case of the concierge who ask a guest if “I could help with anything else.” Jokingly! the guest said that he had always want to have a pony. Shortly after! the concierge gave him a list of ponies for sale in the area! with the assurance that the hotel staff would go and find the one he chose.
It may not be necessary to go to such
However! it is necessary to have efficient customer service management to prevent a guest’s request from being forgotten or! due to lack of organization! not receiving a solution. It is understandable that mistakes what is demand generation? occur when there are hundrs of customers asking for your attention! but that does not mean that they will accept these mistakes.
The ne to adapt to meet new consumers
Have you ever thought about the type of clientele your hotel attracts? Your guests are a direct reflection of the type of service your establishment offers. Therefore! to welcome guests with a different profile! you ne to adapt your services to that profile.
There are numerous ways to make
This adaptation. Some require a high investment! as they applying techniques like cloaking require a change in the hotel’s structure. Others are more affordable. Let’s look at some examples.
1. To attract young people
Young people are mainly looking for group leisure activities. Therefore! organizing parties at the hotel is a practical way to attract this audience. Of course! the hotel nes to have control policies in place to This is mobile list why in the hotel avoid problems! especially regarding the sale of alcoholic beverages to minors.