Negotiation of deadlines and payments and the contacts that have already been made. When the consumer explains that they have run out of money! negotiations can be made by offering new payment terms and options. If the customer only had one bill to pay! for example! you can offer to pay it in two or three installments to make payment easier.
The important thing is to continue monitoring the default rate and find effective ways to encourage debtors to pay.
Productive and align team
The manager must maintain effective communication with the team to align the strategies that can be adopt during a negotiation and maintain productivity . It is the company that establishes the rules for the interest that can be waiv or the installments that can be appli to payment.
Therefore! the team nes to be align in its speech and keep a kathrin myers information security analyst record of all procures carri out. Otherwise! there could be a mistake with constant calls to the same customer. And this could seriously harm the company’s image.
It is worth remembering that
A debt can only be dealt with by the debt holder. The Consumer Protection Code ! in its article 42! specifies that the debtor cannot be “expos to ridicule! nor will he be subject to any embarrassment or threat”.
Therefore! the team must be aware of the how are ctr cpc and cpa calculat? company’s rights and obligations in relation to permitt collection procures! and always avoid excesses.
Multiple service channels
One way to avoid a high rate of mobile list default in a company is to create multiple customer service channels. Consumers are increasingly connect to social networks and websites via The collection team must smartphones. So why not use these channels to facilitate communication?