For the enterprise! the PABX represents a good saving! since it is a distribution center for extensions! with a fix number and the desir extension. In practice! this implies a great saving on the telephone bill! which is essential for organizations to be able to control their expenses.
Call Recorder
In any call center! having a call recorder is essential! especially in cases of complaints or dissatisfaction on the part of the consumer! relat to products or services.
On the other hand
the call recorder is also a powerful inside sales tool! since! by listening to previously record calls! the responsible manager can more easily identify the desires and main wishes of their consumers.
This way! you can improve products! services and customer service in order to meet the nes of your target audience and attract
Depending on the type of business you run! it is what is content transformation? common for salespeople to have to travel within or outside the company to resolve issues! seek out new business partners! etc. In this case! being ti to a desk phone all day is practically impossible. That is why business mobility is essential.
However mobile extensions stand
As powerful inside sales tools! as they allow contact with strategic sales people! wherever they are. In this case! the computer! notebook! tablet or smartphone itself works as mobile extensions.
In other words! it is possible to close a sale from anywhere! at any time! . And this is fantastic for companies that work with specific market niches or with international clients! with whom they ne to contact outside of business hours.
Multichannel service
This is an increasingly interpretation of the valar dohaeris in culture and art strong trend in the mobile list market. This is because many consumers — especially from the more modern generations — prefer faster and more personaliz service! which can be provid from their mobile devices! via social mia! through the frequently ask questions section As long as the person on the company’s own website and via chatbots .