In item 2! we mention that increas efficiency does not harm quality. In fact! technological transformation can actually lead to improv quality. There are two reasons for this positive relationship:
firstly! the fact that technology allows tasks to be perform with fewer errors! which is directly reflect in a perception of quality;
secondly! the hotel manager and his team to focus on strategic activities! including the search for opportunities to improve quality.
It’s quite possible that there’s some aspect of your hotel’s service that isn’t up to par. However! you and your staff are so busy with the little things that you’ve never notic or figur out how to fix the problem. By letting technology handle the little things! you can focus on the big things.
Improv guest relations
The relationship with the guest is built by people. So! you might think that digital transformation will have no effect on this aspect. We will explain why this idea is wrong.
First of all! it is important to understand that there are follow up on what joanna said, two types of technology in business: those that are visible to the customer! such as a chatbot or self-service robot ; and those that are only seen internally! such as hotel management software.
In the case of internal technology
Its basic function is to facilitate the team’s work routine. In mbudo’s path to hubspot diamond partner status doing so! it has two effects: improving the quality and efficiency of the work perform. Hotel management software! for example! allows you to centralize and organize review b information; therefore! when it is necessary to access it! it will be done quickly and without errors. Of course! as a result! actions will be more assertive and guests will perceive better service.
Another important point is that! by adopting The fact that automating technologies that automate certain bureaucratic activities! it is possible to ruce the workload of your employees. This way! they have more free time to dicate to customer service! and the result is a positive impact on customer relations.