Long ago, knowledge about specific skill sets was a closely guarded secret. It was shared with apprentices and students through specific guilds and schools. Knowledge was passed on orally and rarely in writing.
Public libraries were very few and accessibility
was limited. Although at its height, the vietnam phone number data Great Library of Alexandria is known to have held as many as 400,000 volumes of information1 . We cannot comprehend the effort and manpower required to maintain such a vast amount of information.
As science and technology progressed, knowledge slowly entered the public domain. The invention of the printing press helped experts publish a large number of books, papers, scientific facts, etc. This was followed by the emergence of training institutes and schools that specialized in creating customized training content and programs keeping records of your finances for businesses. To a large extent, this knowledge remained in these institutes and was rarely transferred to the organization.
The advent of software technology and the Internet has revolutionized the way information is stored and shared. Today, information is largely digitized, and organizations can easily create and access large repositories, often called knowledge bases.
What is a Knowledge Base?
A knowledge base is a repository of information about your organization and the products or services you provide.
The information can be:
- In the form of Google or Word docs, PDFs, videos, GIFs, FAQs, etc.
- Since the data is extensively organized and categorized, the information can be retrieved easily.
- Includes content related to business communications, technology, products and services.
- Used by different teams such as development, HR, marketing, and sales.
Even your website can be part of a knowledge base. The possibilities are endless as to what you can include in it.
So a knowledge base is essentially your belgium numbers organization’s recorded collective knowledge about products, business processes, and customers. It can come from the products themselves, from employees, or even from customers.
Why do organizations need a knowledge base?
Knowledge can be scattered throughout an organization – for different products (or services) across different teams. Today’s world is a global village and it can spread across the world.
Wouldn’t you like to have this information documented
in one place so you can access it when you need it? Imagine what an asset a knowledge base can be and its potential!
This repository helps in two ways, internally for your employees and externally for your customers. Let’s see how.