What I have learned from the loss of a client with whom I have billed almost 20k. It’s been over a week now but I’m still thinking about it. He called me “Peter” (not his name) on the phone. Two months ago he had already given me a wake-up call. He was not happy with the service we were providing. An internal meeting produced an improvement but it was only punctual and did not last. It doesn’t matter if it’s 100 euros or a few cents. Those who have followed my buying and selling challenge know that this is not just talk. 

When you delegate, things will never be done the way you would do them

When you delegate, things will never be done the way you would do them. At first I took this client directly. Here everything was going smoothly. The quality was as required and there were no complaints. From time to time small email leads adjustments had to be made but nothing serious. Then my workload increased and I had to delegate. At the beginning a part and at the end everything. For years I have not achieved relevant results. It’s now been 18 months since I finally managed to set up what can really be called a reselling business on Amazon. 

If you are not on top, sooner or later the quality goes down

If you are not on top, sooner or later the quality goes down. In my head I told myself that at some point we were going to lose this client. He accepted it as a deal to have more free time. This is what happens when you delegate and you are not on top. The quality drops especially if they are recurring B2C Phone List tasks that are simple in theory. It was not a fun task but sometimes even monotonous.  My evolution with Amazon in the last 6 years I’ve been taking Amazon seriously for about 24 months. 

What I have learned from the loss of a client with whom I have billed almost 20k

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